Frequently asked Questions

Printer Settings

Q: Does "Separator" control or pre-set any of my printer settings? I'd like to be able to manually choose the paper tray to print from.
A: The answer is nope, "Separator" does not control your printer settings. Once any PDF's are created, you have the freedom to pick any tray or page scaling settings you'd like.

File Types

Q: Can "Separator", separate, merge or work with files other than PDF?
A: Nope! Since loan documents are supposed to be secure, PDF is the only format we work with.

Speed

Q: With a large document package, how long will it take to separate all the legal pages from the letter pages?
A: It all depends on the speed of your computer, but on most modern computers, the answer would be somewhere between 2-10 seconds for a full doc package.

Package Size

Q: Sometimes, I get loan packages that have been scanned in, and the files are huge! Can "Separator" handle large file sizes?
A: It all depends on the speed of your computer, but the answer is yes! In testing, we ran dozens of loan packages that were over 100 MB in size. You may experience a slight reduction in speed, but only a few added seconds.

Password Protected Docs

Q: Sometimes I receive loan docs that are password protected, can you work with that?
A: Yes we support both types of PDF password protection. There are two kinds of password adopted methods in the PDF files: "user password" and "owner password". Page Separator has an engine that works with most all "owner passwords" & "user passwords". User Password: is also called open password, it is the password defined by the people who created the PDF file which is used for protecting the PDF files from opening by others. If a PDF file is protected with the user password, only people who enter the password can open the PDF file. Owner Password: is the password that set to protect the PDF files from changing by others. With an owner password, the owner can protect the PDF files from printing, copying or editing. It does not require the "user" to enter in a password to open the file. You're covered 99% of the time.

Package Size

Q: Sometimes, I get loan packages that have been scanned in, and the files are huge! Can "Separator" handle large file sizes?
A: It all depends on the speed of your computer, but the answer is yes! In testing, we ran dozens of loan packages that were over 100 MB in size. You may experience a slight reduction in speed, but only a few added seconds.

Docs on a Network Drive

Q: In our office, we have a shared drive where we put the loan docs; can I separate them without having to copy them to my local computer?
A: The answer is yes, however, this depends heavily on your network itself. You will experience speed delays, compared to documents that are stored locally to your computer.

Multiple Users

Q: Do you offer any discounts for multiple seats of the software?
A: Sorry, our prices are as low as they'll get.

My License

Q: Can I move my license to another computer?
A: It's easy, each seat of "Separator" is purchased and licensed for a single computer. Just re-install using your original download link and activation code and our license server will take care of the rest. If you've misplaced your information, just e-mail support and we'll get it for you

Stacking Order Report

Q: With the "Professional" version's stacking order report, do the page numbers correlate with the page number printed on the bottom of the page?
A: Great question! Nope, it goes by the number of pages in the PDF attachment, not the number printed at the bottom of the page. "Separator" does not recognize "text" on loan documents.

Windows or Mac

Q: What platforms does "Separator" work on?
A: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, and up. You must have .NET 3.5 Installed on your computer, if you don't upon install the software will prompt for the download. Most anyone XP or above will already have this. "Separator" does not run on Mac. If your Mac is running Windows (some of them can), then "Separator" may work.